Privacy Policy

Introduction

Mide-Care ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

Information We Collect

We collect the following types of information:

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely by our payment provider)
• Order history and preferences
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your orders
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We only share your data with trusted third parties necessary to operate our business, including payment processors, shipping carriers, and email service providers. All partners are required to protect your data in accordance with applicable privacy laws.

Cookies

We use cookies to improve your browsing experience, analyse website traffic, and personalise content. You can control cookie settings through your browser. Essential cookies are necessary for the website to function and cannot be disabled.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for tax purposes.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at: